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Home F&Q's

F&Q's

F&Q's

Q: Are your watches 100% original? A: Yes. Time Line specializes in original timepieces from over 10 global brands. We do not sell replicas under our original collection.

Q: What if I receive a fake watch? A: We offer a 7-day money-back guarantee. If the watch is proven to be a replica, we will refund your full payment.

Q: Do the watches come with a warranty? A: Yes, all original watches come with their respective brand’s international or local warranty cards, along with our 7-day check-up guarantee.

Q: How do I track my order? A: Once shipped, we will provide a tracking link so you can follow your Time Line delivery in real-time.

Q: Can I return a watch if I just changed my mind? A: Our 7-day policy covers authenticity issues and mechanical defects. For "change of mind," please contact our support team to see if an exchange is possible (subject to restocking fees).